Hosted VoIP

Lets break down VoIP (voice over IP) first...

SIP Trunks, Dial-tone Only

If you have an existing PBX or on site phone system we can provide your dial-tone direct to your system. No changing out phones, no changing your telephone numbers, just cloud based dial-tone.

Hybrid Work, On Premise VoIP

We can provide new and updated premise based phone systems that can use your older analog wiring or updated data connections with new phones on site, but still allow remote connections as needed.

Hosted VoIP, Fully Cloud

New phones simply plug into the cloud, wherever you have an internet connection, and find their way home.
This allows your system to always be up - your staff to stay connected - all with a lower up front cost.

Here are some helpful Unified Communications Stats:

- Over 90% of organizations are interested in a unified platform.

- More than half of businesses who’ve consolidated their applications reported an improved ability to keep up with customer expectations.

- Users spend 17% of their time looking for information to serve customer needs.

- 79% of businesses say that offering live chat has had a positive effect on sales, revenue, and customer loyalty.

- Customers who use live chat spend up to 60% more per purchase than those who don’t.

- Businesses that unite their employee and customer communications see:
    2x greater customer satisfaction rates
    Reduced handle times by 14.1%
    Increased first contact resolution by 12.7%
    Reduced operational costs by 29%
    Annual revenue increase of 12.4% YoY

Communications systems have been freed from the traditional desk phone, and your clients expect it.

The communications industry has largely shifted from a single hard phone on a desktop, and with it the tethering of your employees to those desks has changed as well. Even if your company has not moved beyond a simple desk phone your competitors likely have, or your clients are more and more expecting a level of communication well beyond what was the simple norm just a few years ago. We call this Unified Communications or UC.

When clients are allowed the freedom to reach live people - or the right people - when needed, everyone benefits. This fosters a sense of professionalism as well as stability in your client's opinion of your business as well as how you stand apart from your competition. The communication experience they have come to expect is beyond the desk and our solutions allow for the ease of communication no matter where your staff is located.

From the front desk to the back nine, you can choose to respond how your business works best. This means allowing office calls to an app on your cell, transferring to staff you see is available, texting directly to clients from your office number, or setting up meetings on the fly - we help provide a complete communications experience. Check out our list of some common questions and features below and let us know how we can help keep your business moving forward!

Common VoIP/UC Questions and Answers

What commonly comes with Unified Communications?

Not an exhaustive list, but we'd love to talk more to you about how we can help with these services. Common features include multiple registrations per license, mobile app, desktop app, unlimited calling, auto attendant, caller ID, call park and pickup, paging, intercom, 3-way calling, custom music on hold, call transfer (blind or attended), call hold, voicemail, voicemail to email, call recording, web faxing, 911 notifications and more.

How does this help with collaboration and productivity?

To effectively collaborate we need to quickly be able to identify staff availability and connect in multiple manners. This can be aided by presence detection, 1 on 1 team chat, client texting, file backups, file sync and sharing, and direct company messaging. The goal really is to connect to the right people in a timely manner with the answers callers need.

What options does UC offer for meetings?

Our UC systems offer a variety of meeting and conferencing solutions. This can include HD video conferencing, HD audio conferencing, screen sharing, multiple videos on screen, meeting recordings, screen annotations, and simplistic bookings and invites for your end users either scheduled or on the fly!

My company has a large sales force or call center. Can you help with this too?

Our Hosted VoIP packages include simplified call ques and position/waiting time announcements for even our entry level seats - all the way to advanced hunt groups, wall board integration, scheduled reports, real time status outputs, agent log in and out functions, and complete supervisor functions to monitor, whisper, or barge in.

Does your VoIP offer integrations with other systems?

We can integrate into multiple other solutions and sometimes have purpose built extensions do so seamlessly. For example, our Teams plugin solves the deficiencies of Microsoft calling plans completely! Other integrations include Chrome, G Suite, Outlook click to dial, Slack, Sugar CRM, Zoho CRM, Zendesk, Salesforce, Service Now, NetSuite, MS Dynamics and more. Let us know what your business needs and we will search for the right fit!

How small can a company be to use your system?

We start services at three seats. This can be any mix and match of sip trunks alone, on premise systems, desk phones, fax lines, efax, remote extensions, or plain voice telephone service. We love all of our clients and strive to serve them each with integrity!